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ITIL Foundation

ITIL® V4 Foundation

The ITIL certification is a requirement for people who want to understand the concept of ITIL frameworks and enhance the quality of IT Service Management.


N250,000 (Includes VAT + Examinations)

ITIL certified professionals earn up to 40-percent more than their non-certified peers.

Who should take this course?

​​​​​​The ITIL Foundation certification is an entry-level qualification that gives you a general awareness about the key elements, concepts, and terminologies of ITIL Service Lifecycle.

There are no specific pre-requisites for this certification level.

It is best suited for individuals who are looking to gain a basic understanding of the framework. It is also recommended for IT professionals who work with organizations that have adopted ITIL and want to start making a contribution.

Normally, candidates include:

  • Those who require a basic understanding of the ITIL framework
  • Those who want to understand how ITIL can be used to enhance IT service management
  • IT professionals or others working within an organization that has adopted ITIL.

However, the ITIL Foundation certification can benefit anyone who has an interest in IT service management.

What you'll learn

ITIL Foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts, and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

Specifically, ITIL Foundation candidates are expected to have an understanding of :

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
Learning Options & Examination Format
To receive the ITIL 4 Foundation Certification, you must:
  • Complete the certification training
  • Take the ITIL 4 Foundation Certification exam
  • Score at least 65% on the exam (26 correct answers out of 40 questions) in 60 minutes
Exam Format:
  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) - 65%
  • 60 minutes’ duration
  • Closed book

Taught by experts

Peter Inyang

Peter E. Inyang

Mr. Peter Inyang is an IT expert, a specialist in digital platforms, services and content. He is an active member of the British Computer Society, and works as a consultant with various organizations both in and out of Nigeria.

Course dates

28th Apr, 2021 - 30th Apr, 2021

Delivery Mode

In-Person (Workshop)


N250,000 (Includes VAT + Examinations)
Frequently Asked Questions (FAQs)
Why are project management skills relevant today?

How do companies ensure that high-quality projects are delivered on time, and within budget while keeping risks and costs under control? Enter the project manager. Managing projects is one of those things that looks easy until you try it. In a nutshell, project management is the practice of ....

Whether they’re developing their own product or working within a larger organization, project managers work with key stakeholders across the board to ensure that the project satisfies set business objectives, is delivered on time, within budget, and to the specified quality standards. It’s no wonder why project managers are some of the highest-paid professionals today.

What does my tuition cover?

Here are just some of the benefits you can expect as a GA student:


40 hours of expert instruction designed to build a strong foundation in critical skills for product managers.

Robust coursework, including expert-vetted lesson decks, project toolkits, and more. Refresh and refine your knowledge throughout your professional journey as needed.

A real-world project where you’ll apply the end-to-end PM process, developing a product or feature that’s aligned to both customer needs and business goals.

Individual feedback and guidance from instructors and TAs during office hours. Stay motivated and make the most of your experience with the help of GA’s dedicated team.

Exclusive access to alumni discounts, networking events, and career workshops.

A GA course certificate to showcase your new skill set on LinkedIn.

Connections with a professional network of instructors and peers that lasts well beyond the course. The global GA community can help you navigate and succeed in the field.